ROADSIDE ASSISTANCE SERVICE – TERMS & CONDITIONS

PEARL subscribers shall receive the following roadside assistance services on their motor vehicles for twelve (12) months from their date of eligibility. The per service occurrence max will be $100.00 and up to 3 service events per subscription year. Coverage begins 20 days after subscription effective date.  The toll-free number to call for services 24 hours a day, 7 days a week is 855-621-4486. You must have your vehicle ownership with you in order to provide your VIN.1) Towing – When a Customer vehicle is disabled due to mechanical or accident breakdown, it shall be towed it to the nearest service facility up to the $100 benefit limit.

2) Flat Tire Assistance –   A flat tire shall be changed with the Customer’s spare tire. If, for any reason, the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing shall be provided in accordance with the towing provisions above.

3) Fuel Delivery Service – An emergency supply of fuel of up to three (3) gallons shall be delivered if the Customer’s vehicle runs out of fuel. Customer to pay the cost of fuel.

4) Lock Out/Replacement Key Service – If the Customer’s keys are locked in the vehicle, assistance shall be provided to gain entry into the vehicle.

5) Jump Start – Jump start service shall be provided to start the Customer’s vehicle.

6) Winching/Vehicle extraction – If Customer’s vehicle is stuck in a ditch and but is accessible from a normally traveled roadway, service shall be given to either tow or winch the vehicle.

Roadside assistance services for do not include:

• Service if the operator is not with the disabled vehicle (however if the Customer cannot remain with the vehicle for safety reasons, we shall attempt to provide service.)

• Service if the vehicle was involved in theft or vandalism.

• Service for, fleet vehicles, vehicles off road; vehicles over 1- ton capacity, commercial vehicles,  vehicles already at a repair facility or on roads where state/provincial provides are exclusively utilized.

• Towing or service on roads not regularly maintained, including private property.

• Installation or removal of snow chains nor dismounting, repairing, or rotating tires.

• Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor related to towing.

• Service to vehicles with an expired safety inspection, license plate, and/or emission sticker where required by law.

• Service to vehicles that are not in a safe condition to be towed.

• Service in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places that would be hazardous for service.

• Requests for service within 20 days of enrolling in the program.